Privacy Policy

Spruces Co Pty Ltd (“Spruces”, “we”, “us”, “our”) is committed to protecting the privacy of our clients and is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy sets out the manner in which we collect, use, disclose, store and protect personal information. By using our services, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We may collect personal information about you in order to provide our services and to meet our legal obligations. This information may include your name, contact details, payment information and details regarding the cleaning services you require.

We may collect personal information directly from you or from third parties, such as your representative or previous cleaning service provider.

2. Use of Personal Information

We use personal information for the purpose for which it was collected and for related purposes, such as:

  • To provide our cleaning services;
  • To manage our relationship with you;
  • To process payments;
  • To comply with legal and regulatory requirements;
  • To improve our services and develop new products and services;
  • To provide you with promotional materials, if you have consented to receive such materials.

3. Disclosure of Personal Information

We may disclose your personal information to third parties for the purposes for which it was collected, including to:

  • Our employees, contractors and service providers for the purpose of providing our services;
  • Payment processors for the purpose of processing payments;
  • Regulators and other government authorities as required by law.

4.Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification or disclosure. This includes implementing appropriate physical, electronic and administrative security measures.

5. Access to Personal Information

You have the right to access and request correction of your personal information that we hold. If you wish to access your personal information, please contact us using the details set out in section 8 below.

6. Use of Cookies

We may use cookies and other tracking technologies on our website for the purpose of improving our services and user experience. A cookie is a small text file that is stored on your device and allows us to recognize you when you return to our website. You can disable cookies in your browser settings, however, this may affect your ability to use certain parts of our website.

7. Changes to Privacy Policy

We may make changes to this Privacy Policy from time to time. The most current version of the Privacy Policy will be available on our website. By continuing to use our services after any changes to this Privacy Policy, you agree to the terms of the updated policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at or 1300 327 925.

9. Complaints

If you believe that we have breached the Australian Privacy Principles or your privacy rights in any way, you may make a complaint to us using the contact details set out in section 8 above. We will investigate your complaint and respond to you in a timely manner. If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner.