Spruces Co Pty Ltd (“Spruces”, “we”, “us”, “our”) is committed to protecting the privacy of our clients and is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We may collect personal information about you in order to provide our services and to meet our legal obligations. This information may include your name, contact details, payment information and details regarding the cleaning services you require.
We may collect personal information directly from you or from third parties, such as your representative or previous cleaning service provider.
We use personal information for the purpose for which it was collected and for related purposes, such as:
We may disclose your personal information to third parties for the purposes for which it was collected, including to:
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification or disclosure. This includes implementing appropriate physical, electronic and administrative security measures.
You have the right to access and request correction of your personal information that we hold. If you wish to access your personal information, please contact us using the details set out in section 8 below.
If you believe that we have breached the Australian Privacy Principles or your privacy rights in any way, you may make a complaint to us using the contact details set out in section 8 above. We will investigate your complaint and respond to you in a timely manner. If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner.